24/7 On-Call Emergency Service and Dispatch

Preferred Service Solutions (PSS) is your reliable partner for managing emergency service calls. Our team is available 24/7, ensuring you never miss a critical opportunity. With PSS, you can rest assured knowing that every call is handled promptly and professionally.

• Live, Professional Representation: All calls are answered by our trained staff, who act as an extension of your company and follow your established protocols.

• White-Glove Service: Each call receives meticulous attention, ensuring all information is accurately collected, understood, and relayed to your designated team member. We don’t consider the call complete until your project manager is notified and briefed.

Key Benefits:

• Exceptional first-touch service for your clients, enhancing your brand reputation.

• Professional, live call response, ensuring no missed opportunities.

• Comprehensive monitoring of project managers and documentation of any missed calls.

• Immediate and properly documented call information, texted to your team and summarized the next business day.

• Virtual Office Staff: Enjoy the convenience of a fully trained team without the overhead costs of equipment, hourly wages, or overtime.

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Document Uploads

At Preferred Service Solutions, we handle document processing according to your company standards. Our knowledgeable team is well-versed in all aspects of claims submission, ensuring accuracy and compliance.

• Efficient Document Management: PSS collects all necessary documents from your project managers and submits them in the required format to the appropriate entities by the deadline.

Key Benefits:

• Continuous communication with project managers, facilitating efficient document collection and processing.

• Detailed documentation of work performance and compliance with submission deadlines.

• Secure data storage for all documents within our database.

• Virtual Office Staff: Access a dependable team without the associated costs of insurance, hourly wages, or overtime.

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Collections

Preferred Service Solutions assists with collecting outstanding debts, adhering to your company’s protocols. We document every attempt and provide monthly progress reports to keep you informed.

Key Benefits:

• Collection efforts are aligned with your company’s specific requirements and guidelines.

• Payment based on a percentage of the collected amount, incentivizing successful outcomes.

• Virtual Office Staff: Enjoy the flexibility of a skilled team without the expenses of insurance, hourly wages, or overtime.

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